Guest Services

Disney Gift Card

Frequently Asked Questions:

or see DisneyStore.com Online Gift Card Frequently Asked Questions >

Where can I buy the Disney Gift Card?
Disney Gift Cards can be purchased at select locations at Walt Disney World® Resort, Disneyland® Resort, Disney Store locations in the U.S. and DisneyStore.com
Can I reload my Disney Gift Card?
Yes! Disney Gift Cards can be reloaded for any amount between $5-$1,500.
Where can I reload my Disney Gift Card?
Disney Gift Cards can be reloaded at most locations that sell Disney Gift Cards. DisneyStore.com cannot reload Disney Gift Cards or DisneyStore.com Online Gift Cards at this time.
Does my Disney Gift Card expire?
No, the Disney Gift Card you purchased or received is valid for purchases until all remaining funds have been depleted from the card.
How do I check my balance and transaction history on my Disney Gift Card ?
Call the toll free number on the back of your Disney Gift Card.
Is a service fee charged for unused balances on my Disney Gift Card?
There is no service fee for unused balances on the Disney Gift Card.
Where can I use my Disney Gift Card?
The Disney Gift Card can be used for purchases at participating locations at Walt Disney World® Resort, Disneyland® Resort, and at Disney Store locations in the U.S., DisneyStore.com and Disney Cruise Line® onboard ship.
Where can I shop online with my Disney Gift Card?
You can shop with your Disney Gift Card online at DisneyStore.com. Please go to www.DisneyGiftCard.com to learn more.
Where can I use my DisneyStore.com Online Gift Card?
DisneyStore.com Online Gift Cards can only be used for online purchases made specifically at DisneyStore.com.
Can I use my Disney Gift Card at the Disney Outlet stores?
Yes, the Disney Gift Card can be used for purchases at the Disney Outlet stores.
Can I use my Disney Gift Card to purchase Theme Park tickets?
You can use your Disney Gift Card as a form of payment for Disneyland® Resort vacation packages by calling the Walt Disney Travel Company California at 1-866-470-5119. Coming soon, you will be able to use you Disney Gift Card for Walt Disney® World vacation packages.
Can I use my Disney Gift Card for Disney on Ice or Disney Theatrical purchases?
Disney on Ice and Disney Theatrical do not accept the Disney Gift Card for purchases. Please go to www.DisneyGiftCard.com to learn more.
Can I buy Disney Dollars with the Disney Gift Card?
Disney Dollars cannot be purchased with the Disney Gift Card.
Can I use my Disney Gift Card with another form of payment to complete a purchase?
Yes, Disney Gift Cards can be used in conjunction with other forms of payment.
What should I do if my Disney Gift Card is lost or stolen?
Promptly email us at giftcards@disneystore.com to report the card lost or stolen. Your Disney Gift Card will be 'frozen' and any funds remaining on the card (at the time email is received) can be transferred onto a new card if you provide the first 12 digits of your card number. An original proof of purchase receipt (the letter that accompanies your card) for the Disney Gift Card is required to transfer the funds onto a new Disney Gift Card. Unfortunately, any funds spent before the card is reported lost or stolen cannot be recovered.
Can I return something I purchased with my Disney Gift Card?
Please contact the location where the purchase was made. They will explain their return policy, which will differ by location.
Can I return the Disney Gift Card that I purchased or received as a gift?
You can return the Disney Gift Card as long as you have the original proof of purchase receipt and no funds have been deducted from the card. Each location's return policy may differ. Please contact the location.
Can I give my Disney Gift Card to someone else?
The Disney Gift Card can be used by anyone. We recommend that you keep it in a safe place until you are ready to use it. Anyone who has the card in their possession will be able to make purchases with the card.
Is my Disneyland® Resort Gift Card still valid?
Yes, a Disneyland® Resort Gift Card is valid for purchases at all participating Disneyland® Resort locations.
Is my Walt Disney World Shopping & Dining Gift Card still valid?
Yes, a Walt Disney World Shopping & Dining Gift Card is valid for purchases at all participating Walt Disney World® Resort locations.
Is my Disney Store and DisneyStore.com Gift Card still valid?
Yes, Disney Store and DisneyStore.com Gift Cards are valid for purchases at Disney Store locations in the U.S. and online at DisneyStore.com.
Can I keep my Disney Gift Card after I've used it?
Absolutely! Your Disney Gift Card can be reloaded or kept as a souvenir.
Can I purchase the Disney Gift Card for any value I choose?
The Disney Gift Card is available for purchase in any amount from $5 to $1,500 at select Disney Store locations in the U.S., Walt Disney World® Resort and Disneyland® Resort. Online, the Disney Gift Card can be purchased in a variety of preset dollar amounts.
Can the Disney Gift Card be used at the New York World of Disney Store location?
Yes, the Disney Gift Card can be used for purchases at the New York World of Disney Store location.
Can the Disney Gift Card be used at the Magic of Disney and Disney's Earport at the Orlando International Airport?
Yes, the Disney Gift Card can be used for purchases at the Magic of Disney and Disney's Earport at the Orlando International Airport.
Can I use Disney Dollars or the Disney Rewards Card to purchase the Disney Gift Card?
Yes, Disney Dollars and the Disney Rewards Card can be used to purchase the Disney Gift Card at most locations. However, Disney Dollars and Disney Gift Cards cannot be used to purchase a Gift Card online at DisneyStore.com at this time.