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DisneyStore.com GUEST SERVICES

Shipping Information

Most items ordered via Standard Delivery will arrive within 7-9 days, personalized items will arrive within 9-11 days. Some items, including customized items and items shipped from locations other than our main warehouse, may take longer. Please check individual product pages for item specific delivery schedules. 2-Day Express and 3-Day Express Delivery are also available for an extra charge.



Valentine's Day Delivery Schedule

Please order on the following dates for delivery by February 13, 2012.


U.S. Addresses
(Excluding Alaska & Hawaii and P.O. Boxes)
Standard Friday, February 3, 2012
3-Day Express Wednesday, February 8, 2012
2-Day Express Thursday, February 9, 2012
Personalized Standard Wednesday, February 1, 2012
3-Day Personalized Express Tuesday, February 7, 2012
2-Day Personalized Express Wednesday, February 8, 2012
Other Addresses
(Including Alaska & Hawaii and P.O. Boxes)
APO/FPO Monday, January 30, 2012
P.O. Boxes Wednesday, February 1, 2012
Alaska & Hawaii Wednesday, February 1, 2012
U.S. Possessions Wednesday, February 1, 2012
Canada Friday, February 3, 2012
International Friday, February 3, 2012

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Shipping & Handling Charges

Order value is equal to the subtotal of all items ordered, including Gift Wrap, Gift Box, and Personalization charges, but excludes Gift Cards.

Order Value
(U.S. $)
Standard
7-9 days
2-Day Express
(for 1 Shipping Address)
2 business days
In-stock items only
3-Day Express
(for 1 Shipping Address)
3 business days
In-stock items only
Up to $25.00 $4.50 $19.50 $14.50
$25.01 - $50.00 $7.50 $24.50 $19.50
$50.01 - $75.00 $9.50 $26.50 $21.50
$75.01 - $100.00 $11.50 $29.50 $24.50
$100.01 - $250.00 $16.50 $34.50 $29.50
$250.01 - $500.00 $39.50 $64.50 $59.50
$500.01 - $750.00 $79.50 $119.50 $99.50
$750.01 - $1000.00 $99.50 $149.50 $129.50
$1000.01 - $1,500.00 $149.50 $199.50 $179.50
$1,500.01 - $2,000.00 $199.50 $249.50 $229.50
$2,000.01 - $2,500.00 $249.50 $319.50 $299.50
$2,500.01 + $329.50 $399.50 $369.50

NOTE:

  • $15.00 will be added to normal express charges for each additional shipping address requested with Express Delivery to AK or HI.

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    Personalization Delivery Timeframe

    Personalized items ordered via Standard Delivery will arrive within 9-11 days. Exceptions include Customized tees, fleece, bags, watches, mugs, mousepads, and wall décor. Please check individual product detail pages for specific delivery schedules.

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    Other Exceptions and Restrictions

  • Rural Delivery/APO/FPO/Guam/Puerto Rico/P.O. Boxes
  • Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. DisneyStore.com can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

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    Canadian Shipping

  • Charges
  • All Canadian orders exceeding $150 in value will automatically be charged a $15 flat rate shipping fee (no promotion code required). For orders under $150 in value, shipping charges are based on the total dollar amount of the order. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information, you can contact us at guest.services@disneystore.com.

  • Who Pays for Duties and Taxes?
  • Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S.

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    Other International Shipping

  • Charges
  • The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, you can contact us at guest.services@disneystore.com.

  • Restrictions
  • We are unable to ship to any international PO Box addresses. Express Delivery is not available. Please be advised that we are unable to ship to the following countries:

    Afghanistan, Albania, Andorra, Antarctica, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Mexico, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokeiau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia

  • Who Pays for Duties and Taxes?
  • Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S.

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