Guest Services

Shipping Information

Most items ordered via Standard Delivery will arrive within 5-7 business days, personalized items will arrive within 7-9 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. Please check individual product pages for specific delivery schedules. Want it in a hurry? 2-Day and 3-Day Express Delivery are available for an extra charge. Please allow an additional 1-2 business days for personalized express orders to ship. Depending on when you place your order, your tracking number may take one business day to become active. Once your order has begun processing, changes or cancellations may not be systemically possible. If this occurs, please utilize the Return/Exchange process outlined on your packing slip or contact Guest Services for support.

  • Mother's Day Delivery Schedule
  • Shipping & Handling Charges
  • Personalization Delivery Time
  • Other Exceptions and Restrictions
    • Rural/APO/FPO Delivery
    • Large Express Orders
  • International Shipping
    • Charges
    • Restrictions
    • Who Pays for Duties and Taxes?
    • Customs

Mother's Day Delivery Schedule

Please use the dates below as a guideline for delivery by Friday, May 12, 2017.

U.S. Addresses
(Excluding Alaska & Hawaii and P.O. Boxes)
Standard Thursday, May 4, 2017
3-Day Express Wednesday, May 10, 2017
2-Day Express Thursday, May 11 2017
Personalized Standard Wednesday, May 5, 2017
3-Day Personalized Express Tuesday, May 9, 2017
2-Day Personalized Express Wednesday, May 10, 2017
Other Addresses
(Including Alaska & Hawaii and P.O. Boxes)
APO/FPO Thursday, April 28, 2017
P.O. Boxes Tuesday, May 26, 2017
Alaska & Hawaii Tuesday, April 26, 2017
U.S. Possessions Tuesday, April 26, 2017
Canada Thursday, May 4, 2017
International Thursday, May 4, 2017

Shipping & Handling Charges

Order value is equal to the subtotal of all items ordered, including Gift Wrap, Gift Box, and Personalization charges, but excludes Gift Cards.

Express Shipping is not available for P.O. Boxes, APO, FPO, Guam, Puerto Rico and Rural Delivery.

Order Value
(U.S. $)
5-7 business days
2-Day Express
(for 1 Shipping Address)
2 business days
In-stock items only
3-Day Express
(for 1 Shipping Address)
3 business days
In-stock items only
Up to $25.00 $5.95 $19.50 $14.50
$25.01 - $50.00 $7.95 $24.50 $19.50
$50.01 - $75.00 $9.95 $26.50 $21.50
$75.01 - $100.00 $12.95 $29.50 $24.50
$100.01 - $250.00 $17.95 $34.50 $29.50
$250.01 - $500.00 $40.95 $64.50 $59.50
$500.01 - $750.00 $80.95 $119.50 $99.50
$750.01 - $1000.00 $100.95 $149.50 $129.50
$1000.01 - $1,500.00 $150.95 $199.50 $179.50
$1,500.01 - $2,000.00 $200.95 $249.50 $229.50
$2,000.01 - $2,500.00 $250.95 $319.50 $299.50
$2,500.01 + $330.95 $399.50 $369.50

NOTE: $15.00 will be added to normal express charges for each additional shipping address requested with Express Delivery to AK or HI.

Personalization Delivery Timeframe

Personalized items ordered via Standard Delivery will arrive within 7-9 business days. Exceptions include Customized tees, fleece, bags, watches, mugs, mousepads, and wall décor. Please check individual product detail pages for specific delivery schedules. Please allow an additional 1-2 business days for personalized express orders to ship.

Other Exceptions and Restrictions

Rural Delivery/APO/FPO/Guam/Puerto Rico/P.O. Boxes

Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

Large Express Orders

All orders containing more than 250 units are not eligible for Express Shipping.

International Shipping


The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, you can contact us at


We are unable to ship to any international PO Box addresses. Express Delivery is not available. Please be advised that we are unable to ship to the following countries:
Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Mexico, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia

Who Pays for Duties and Taxes?

Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S.


For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.