Guest Services

Shipping Information

Most items ordered via Standard Delivery will arrive within 7-9 business days. Personalized items will arrive within 9-11 business days. Some items, including customized items and items shipped from locations other than our warehouse, may take longer. Please check individual product pages for specific delivery schedules. Want it in a hurry? 2-Day and 3-Day Express Delivery are available for an extra charge. Please allow an additional 1-2 business days for personalized express orders to ship. Depending on when you place your order, your tracking number may take one business day to become active.


  • Holiday Delivery Schedule
  • Shipping & Handling Charges
  • Personalization Delivery Time
  • Other Exceptions and Restrictions
    • Rural Delivery
    • Large Express Orders
  • International Shipping
    • Charges
    • Restrictions
    • Who Pays for Duties and Taxes?


Holiday Delivery Schedule

Hanukkah Delivery

Please use the dates below as a guideline for delivery by Monday, December 15, 2014.


U.S. Addresses
(Excluding Alaska & Hawaii and P.O. Boxes)
Standard Tuesday, December 9, 2014
3-Day Express Wednesday, December 10,2014
2-Day Express Thursday, December 11, 2014
Personalized Standard Thursday, December 4, 2014
3-Day Personalized Express Wednesday, December 10, 2014
2-Day Personalized Express Thursday, December 11, 2014
Other Addresses (Including Alaska & Hawaii and P.O. Boxes)
APO/FPO Wednesday, November 26, 2014
P.O. Boxes Wednesday, December 3, 2014
Alaska & Hawaii Wednesday, December 3, 2014
U.S. Possessions Wednesday, December 3, 2014
Canada Monday,December 8, 2014
International Monday,December 8, 2014

Christmas Delivery

Please use the dates below as a guideline for delivery by Wednesday, December 24, 2014. Exceptions include Customized items and items shipped from locations other than our main warehouse. Please refer to the Shipping message on individual product pages for item specific delivery schedules.


U.S. Addresses
(Excluding Alaska & Hawaii and P.O. Boxes)
Standard Thursday, December 18, 2014
3-Day Express Friday, December 19,2014
2-Day Express Monday, December 22, 2014
Personalized Standard Friday, December 12, 2014
3-Day Personalized Express Thursday, December 18, 2014
2-Day Personalized Express Friday, December 19, 2014
Other Addresses (Including Alaska & Hawaii and P.O. Boxes)
APO/FPO Friday, December 5, 2014
P.O. Boxes Friday, December 12, 2014
Alaska & Hawaii Friday, December 12, 2014
U.S. Possessions Friday, December 12, 2014
Canada Wednesday, December 17, 2014
International Wednesday, December 17, 2014

Applies to in-stock items only -- NO BACK ORDERS. Excludes personalized items. Please see individual product pages for specific exclusions.

Items may sell out before each order is fully processed. If this occurs on your order, you will be notified within 24 hours that the item is no longer available.

For further information, please contact us at guest.services@disneystore.com, or call 800-328-0368.



Shipping & Handling Charges

Order value is equal to the subtotal of all items ordered, including Gift Wrap, Gift Box, and Personalization charges, but excludes Gift Cards.

Order Value
(U.S. $)
Standard
7-9 business days
2-Day Express
(for 1 Shipping Address)
2 business days
In-stock items only
3-Day Express
(for 1 Shipping Address)
3 business days
In-stock items only
Up to $25.00 $4.95 $19.50 $14.50
$25.01 - $50.00 $7.95 $24.50 $19.50
$50.01 - $75.00 $9.95 $26.50 $21.50
$75.01 - $100.00 $12.95 $29.50 $24.50
$100.01 - $250.00 $17.95 $34.50 $29.50
$250.01 - $500.00 $40.95 $64.50 $59.50
$500.01 - $750.00 $80.95 $119.50 $99.50
$750.01 - $1000.00 $100.95 $149.50 $129.50
$1000.01 - $1,500.00 $150.95 $199.50 $179.50
$1,500.01 - $2,000.00 $200.95 $249.50 $229.50
$2,000.01 - $2,500.00 $250.95 $319.50 $299.50
$2,500.01 + $330.95 $399.50 $369.50

NOTE:

  • $15.00 will be added to normal express charges for each additional shipping address requested with Express Delivery to AK or HI.



    Personalization Delivery Timeframe

    Personalized items ordered via Standard Delivery will arrive within 9-11 business days. Exceptions include Customized tees, fleece, bags, watches, mugs, mousepads, and wall décor. Please check individual product detail pages for specific delivery schedules. Please allow an additional 1-2 business days for personalized express orders to ship.



    Other Exceptions and Restrictions

  • Rural Delivery/APO/FPO/Guam/Puerto Rico/P.O. Boxes
  • Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. DisneyStore.com can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.

  • Large Express Orders
  • All orders containing more than 250 units are not eligible for Express Shipping.



    International Shipping

  • Charges
  • The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, you can contact us at guest.services@disneystore.com.

  • Restrictions
  • We are unable to ship to any international PO Box addresses. Express Delivery is not available. Please be advised that we are unable to ship to the following countries:

    Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Mexico, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokeiau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia

  • Who Pays for Duties and Taxes?
  • Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S.